Administrative Redressal
4-Tier Citizen Grievance Escalation Hierarchy
If your application is delayed or payments bounce, escalate through the statutory administrative hierarchy:
Tier 1
Gram Panchayat / Ward
Visit your GP Pradhan or Municipal Ward Councillor for verification countersigning and local inquiry.
Tier 2
BDO / Borough Office
Meet the Social Welfare Inspector to correct bank IFSC, unfreeze hold files, or re-scan blurry documents.
Tier 3
SDO / District Magistrate
File a statutory appeal under Section 7 if an application was improperly rejected despite full eligibility.
Tier 4
State Directorate
Submit high-level policy appeals directly to Bikash Bhavan, Salt Lake, Kolkata for state review.